1. Where is RPM Resources based?

RPM Resources' head offices are in Randburg, Gauteng. We have a presence in both South Africa and the UK, with our team able to move between the two countries to deliver SYSPRO implementations. Our Support Desk is predominantly based in South Africa.


2. How does your Support Desk operate?

We have a world class support ticketing and management system to streamline day-to-day operations, support tickets, queries and training courses. In addition, through this platform we also offer Remote Monitoring & Management of your SYSPRO software and infrastructure.Our Support team can be contacted in the following ways:
  • raise a support ticket via the ticketing system
  • raise a support ticket via email sales@rpmresources.co.za
  • email support@rpmresources.co.za
  • call us 011 593 4666
Our support desk is open during SA office hours (9am - 5pm GMT+2).
We generally respond to new tickets within 1 hour and aim to resolve the same day, depending on the complexity of the issue..

In addition, we offer 24/7 support and/or a dedicated WhatsApp service - please contact us for pricing of these optional services.

3. What is ERP?

ERP (Enterprise Resource Planning) is software that helps organisations manage their operations and it gives clear visibility on available resources like labour, stock, raw materials, packaging supplies, time, finances and other inputs needed in the production of your products. Most companies larger than a few employees use and ERP system to gain a competitive advantage. ERP systems streamline business processes and simplify all stages of actioning orders, managing raw materials, stock and packaging, production planning, sampling, quality control, machinery maintenance, compliance, reporting, finances and so on. A robust ERP system provides significant, relevant data for your Business Information and Management Reporting requirements.


4. Does SYSPRO ERP have on-premise, cloud-based and hybrid options ?

Yes it does! SYSPRO is one of the few software providers that offers flexibility for customers, by still offering an on-premise set-up, along with cloud and hybrid options. We'll help you make the best choice based on your budget and requirements. Relocating IT systems and infrastructure to the cloud usually reduces costs, makes it quicker and easier to scale capacity and it can often make it easier to share information across office locations and regions. If you're note geared for a cloud based solution or you're not ready to hand over security to a third party, then we're happy to help you implement an on-premise solution.


5. Is ERP only for Accounting and Finance activities?

ERP systems help you with so much more than financials. Many organisations initially implement ERP when they realise that their entry-level accounting system is lacking in core functionality, scalability and doesn't provide the level of visibility required as they grow. SYSPRO is module based with many applications to cover a wide range of requirements for manufacturing management, distribution logistics, supply chain management, inventory and packing supply, quality control, CRM, order management including ecommerce, warehouse management, the product development lifecycle, engineering control and scheduling.


6. When should I upgrade my ERP software?

Business pain can be a great motivator to drive transformation!

5 common issues experienced by businesses like yours, that propel the need for a new ERP system:

1. The time taken to make business decisions is too high due to the time and effort finding information, which has dramatically increased
2. Too much money is tied up in inefficient processes, raw materials and stock, which increases working capital requirements
3. Redundant, disconnected systems that don't integrate efficiently resulting in multiple versions of the 'truth'. IT complexity needs to be reduced and you need to unify front and back-end business systems with a single or 'golden' source of the truth and a master database
4. Customer experience is deteriorating and you're struggling to deliver what customers want, as fast as they need, nor to the right locations, ripening the potential for your competitors to gain market traction. A good ERP platform provides agility and visibility, enabling you minimise errors and be more customer responsive
5. Business expansion. If your current system can’t scale up quickly, easily and cost effectively to handle your companies' growth or support new business lines

If you're having problems like these:

  • it’s taking longer to reconcile your monthly financials
  • you’re basing forecasts more and more on guesswork
  • you have accurate views on your stock / packaging levels and forecasted demand for these, so it’s hard to be demand-driven
  • more onerous compliance and governance regulations are a never ending burden and resource drain
then it’s time to consider a change. We're here to help you every step of the way...


7. We're not sure what we need?

We will help you define your ERP requirements and make the right choice. It might seem daunting at this point, however it doesn’t need to be. We will guide and help you develop a list of business requirements, along with the design and architecture of the system to ensure your needs are met. We know your industry and market and we have many customers that operate in similar environments and thus have the same challenges as your business. To help you select the right ERP for your business, we offer a preliminary assessment and modelled blueprint of your business based on assessing your current and future strategic goals, business processes, the IT maturity of your organisation, people involved in ERP and your information needs.


8. What is the best ERP software for our business?

The answer of course is.. it depends. The requirements of process and discrete manufacturing are different. A small business needs different functionality to a complex, multinational operation. Your industry may have specific compliance demands. And then you need to consider general IT issues such as ease of use, total cost of ownership, vendor stability, technology flexibility and ease of implementation. It is important to ask your proposed vendor these questions to ensure they address your unique requirements.


9. What's the difference between ERP and MRP?

Prior to the establishment of ERP systems, Material Requirements Planning (MRP) software was developed to help manufacturers keep track of what parts and components were needed in their production lines to complete orders and ensure sufficient raw materials were on hand to meet their production demands. Then with the addition of applications to connect other areas of the business such as finance, sales and production operations, MRP evolved into ERP by integrating an end-to-end business management solution to improve visibility and collaboration across the business.


10. How is the ROI of implementing ERP software measured?

Success is relevant to, and measured against, the goals we'd like to achieve. Many organisation assess Return On Investment (ROI) in terms of cost and time savings through automating processes and thus reducing the manual and labour intensive work required, and gaining greater visibility of possible bottlenecks. One can also look at the value gained by reducing business risk, improving company governance and adherence to regulatory requirements. The potential ROI can be measured in most departments, business functions and processes. Check out the SYSPRO Solutions page to explore the ROI of ERP for yourself.


11. What is Two-Tier ERP?

A two-tier model is the practice of implementing a second ERP solution for distinct plants, divisions or business areas that are perhaps geographically dispersed. The two systems usually share & align data through the cloud and by using Electronic Data Interchange (EDI) protocols. A two-tier ERP set-up can reduce costs and provide greater agility and so, some organisations find the best IT approach involves using more than one ERP platform. While it might seem counter intuitive, the benefits can be significant. For example, if you already have a large enterprise ERP system in place, possibly managed inhouse by your IT department, the cost might be too high to expand or customise it to your changing requirements, especially if it lacks key functionality to handle specific manufacturing or distribution requirements.

 
Let us know if you have any other questions